Question 1

Can I book a walking holiday at the last minute?

Accepted Answer

Its only likely to work if you are walking outside of high season, on a route that is not popular OR if you are happy to be very flexible and walk whichever suitable route has available accommodation.

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In the popular coastal areas the reality is that Bank Holidays, school holidays and peak season dates (July and August) are almost always booked up quite a few months in advance. But if you are looking to walk outside peak times or away from the popular areas then as long as we can find the accommodation you can book at the last minute for your walk BUT be aware that you are likely to need to be flexible where some options are booked out.

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We are always happy to advise on the chances for a last minute booking so contact us and tell us what you want to do and when.

Question 2

What if I need to change my booking?

Accepted Answer

We will always try to help if you need to make changes to your booking. Just get in touch with your walking advisor who will advise you.

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If you want to change any bookings which have already been made and confirmed with you then this will mean cancelling existing bookings and re-booking them which is additional work for us

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The impact of this depends on what changes you want to make.

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Unlike other companies we don't make a flat set charge for any changes. We only charge you for the actual admin time taken to make the change. So, for instance, if it is a very straightforward change of details, we won't charge you as this will take us very little time.

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For more complicated work, which will take time to re-arrange, we will advise you how long it has taken to make your changes and we will charge an administration fee of £10 for every hour of extra admin work. If this also involves changing accommodation bookings then you may also need to pay charges which the accommodation apply for cancelling or altering the booking.

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Please contact the office as soon as possible in the event of having to change your route / holiday dates and we can advise on what costs would be involved. Remember that your travel insurance may well cover these costs if you have to change dates due to unforeseen circumstances that were not your fault or outside of your control.

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We feel this is the fairest way of dealing with any changes. You are therefore not penalised if you are asking for a very minor change but if your holiday needs major alterations you know that you are only paying for the time it takes to actually make the changes you want and you are not paying an arbitrary penalty charge.

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You can read more about changes to your holiday and our other Terms and Conditions here

Question 3

Where do I find your Terms & Conditions?

Accepted Answer

It is very easy to find our Terms and Conditions. We don't try to hide them or make them confusing and difficult to understand.

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You can reach them by following the link at the bottom of every page on our website. We also describe how to find them on our quotes and invoices.

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You can also follow the link here now to view the Terms and Conditions

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