Why trust us?
Why trust us?
Four checks you can make about your walking holiday provider.
It's wise to ask a few questions and check that whoever you are booking with is not only reliable and professional but also that the money you send for your holiday is protected.
1 - Check your money is fully protected
Encounter Walking Holidays is fully protected by our Bond membership with ABTOT - Association of Bonded Travel Organisers Trust which covers all monies paid to us by you giving full peace of mind. Our membership number is 5357 and you are welcome to check this on the ABTOT website using this link www.abtot.com/abtot-members-directory
2 - Check our Experience and Legal Status
With over 10 years of providing walking holidays and as the largest operator on the trails we have built up more experience of the options and issues than anyone else. We specialise in providing solutions that work for difficult enquiries but we are also able to be very clear if we think your plans won't work. We won't take on work that we can't complete to our high operating standards. Instead, in those situations we will always try to make suggestions on how you can get as close to your ideal walk as possible.
We are a Company Registered in England No: 8227323 - you can check this at Companies House where we became a Ltd company in 2012.
We pay Government VAT on all holidays for you and our VAT Registration Number is: 138 8656 68 - you can check this with the HMRC VAT Helpline on 0300 200 3700
3 - Check Reviews from our Customers
You can read reviews from those who have already booked with us on every walk overview page. We ask every walker to upload a review of their walk and experiences with us online and you can easily scan through them. You will see if you read them that we don't change anything in the review and we upload all reviews, hundreds every year.
4 - Check with our Suppliers
We work with over 600 accommodation providers and you are welcome at any point to contact them if you wish to get reassurance about us and our work with them.
Call or email any of the hotels and accommodation suggested by us in your quotes and ask them about us - we are sure you will get a very positive response
If you want to read more about the benefits of booking with us under Why Book with us?
Finally, we are here to help so if you still have any concerns contact us and we will try and reassure you and provide you with the information or answers you want.